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Contacting Customer Service

How do I contact Customer Service?

The best place to book or manage your Hair Color Bar appointments is through our app or online.

Manage Appointments with Our App:
You can use the Madison Reed App to book appointments, reschedule, or notify us if you're running late.

Book Online:
Once you select your preferred Hair Color Bar location on our website, click "Book Now" to view all our services, hours of operation, and pricing, as well as book your appointment online.

If you are trying to find the right shade to order, you can take our color quiz that was designed by colorists to find your perfect match.

If you have additional questions, our licensed professional colorists are here to help. You can contact us via phone, chat, sms, or email.

Hours of operation for our Colorist Team are:
Monday-Friday, 7am-4pm PST

Hours of operation for our Account & Billing and Hair Color Bar Receptionist teams are:
Monday-Friday, 6am-6pm PST
Saturday-Sunday 8am-5pm PST​​​​​

colorcrew@madison-reed.com
1.866.817.0814​​​​​​​​​