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Terms of Service

Last Updated: January 10, 2017


Welcome to the Madison Reed, Inc. (“Madison Reed”) website located at www.madison-reed.com (the “Site”). Please read these Terms of Service (the “Terms”) carefully because they govern your use of our Site and our in-home Color To You beauty services and our mobile device application (“App”). To make these Terms easier to read, the Site, our services, products and App are collectively called the “Services.”

Agreement to Terms

Certain features of our Services may be subject to additional guidelines, terms, or rules, which will be posted with those features, and are incorporated herein (“Supplemental Terms”). By using our Services, you agree to be bound by these Terms (including any Supplemental Terms and any Requirements (as defined below)). If you don’t agree to these Terms, do not use the Services.

Changes to Terms or Services

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, via the App and/or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or via the App, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Who May Use the Services

Eligibility

You may use the Services only if you are 18 years or older and capable of forming a binding contract with Madison Reed and are not barred from using the Services under applicable law. As long as you comply with these Terms, you may view and use our Services for your personal, non-commercial purposes. No other use of our Service is authorized.

Registration and Your Information

If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this via the Site or App or through your account with certain third-party services such as: Facebook, Amazon, Instagram, Pinterest and Twitter (each, a “TPS Account”). If you choose the TPS Account option we’ll create your Account by extracting from your TPS Account certain personal information such as your name and email address and other personal information that your privacy settings on the TPS Account permit us to access.

It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.

Purchases and Auto Delivery

We may sell products and services via the Services, which will be posted on the Services, with the applicable price. We may change these prices at any time and reserve the right to do so. We will charge the default payment method or any other payment method we have on file for your Account (e.g., credit card) for the applicable products and/or services purchased via your Account. We will also charge you for any applicable shipping charges. If applicable, shipping charges which will be disclosed to you prior to your purchase. We will also charge you for any applicable sales, use or other taxes. All amounts are payable and charged at the time your order is placed. Our charges do not include any charges from your mobile carrier (e.g. data and messaging plans), which you are responsible for paying to your carrier. All payments made to us for products and services are non refundable, except at the sole discretion of Madison Reed. 

You may place a recurring order for a product or service via the Services. If you do so, we will charge your Account the first time you place this order, and then at the frequency thereafter that you choose depending on the product and/or service you purchase until you cancel this recurring order. You must cancel your auto delivery before it renews to avoid the billing of the next order. You will not receive a refund for any partial month cancellation. For further information, see our 

If we cannot collect amounts owing to us due to credit limits on your credit card or any other reason, you will not receive the product or service ordered. In addition, we may terminate your access to and use of the Services and avail ourselves of any other available remedy.

For information on order processing and shipping, please see our Orders & Shipping FAQ.

Account Credits & GIFT CARDS

From time to time Madison Reed may place promotional codes and/or credits in your account or send them to you via email or other means of communications. These promotional credits can be used to purchase items featured on our site. These credits are not redeemable for cash or refunds, or for certain items on our site that may be excluded. At Madison Reed’s sole discretion, these promotional credits may be removed or reduced for any reason. In addition, Madison Reed reserves the right to cancel a promotion at any time and for any reason. Unless otherwise stated, credits expire six months from the date they are granted.

Madison Reed offers E-Gift Cards for purchase. E-Gift Cards never expire and carry no fees. E-Gift Cards can only be used to purchase eligible goods and services on Madison-Reed.com and are not returnable or exchangeable after purchase (except as required by law).

Color To You Services

As the recipient of Color To You Services, an in-home service provider stylist (“Colorista”) will come to your home to provide services to you. You agree to assume certain responsibilities in connection with the receipt of such services. When you purchase Color To You Services, you agree to comply with any rules or requirements applicable to the Color To You Service purchased and of which you are made aware, including as part of any confirmation email we send you (the “Requirements”); the Requirements are part of these Terms. The Requirements include the following, as a minimum: You agree that: (a) your home (or other space where the Colorista provides services) is safe; and (b) you will provide a clean workspace with close proximity to an electrical outlet and a sink with hot and cold running water. Although Madison Reed takes reasonable care in selecting Coloristas, including conducting a background check on the Coloristas before they join the Color To You program, we are not responsible for the actions or behavior of the Coloristas. When interacting with the Coloristas, you should exercise caution and common sense to protect your personal safety and property and those of others present in your home, just as you would when interacting with other persons whom you don’t know. We make no warranty that the Color To You services or Colorista providing the Color To You service will be to your satisfaction.

NEITHER MADISON REED NOR ITS AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY COLORISTA AND YOUR PURCHASE OF COLOR TO YOU SERVICES AND YOUR INTERACTIONS WITH THE COLORISTAS IS ENTIRELY AT YOUR OWN RISK. YOU HEREBY RELEASE THE MADISON REED AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED TO ANY COLOR TO YOU SERVICES YOU RECEIVE. MADISON REED AND ITS AFFILIATES AND LICENSORS ARE NOT AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE TO YOUR PERSON OR PROPERTY ARISING IN CONNECTION WITH YOUR USE OF ANY COLOR TO YOU SERVICES AND DISCLAIM ALL LIABILITY IN THIS REGARD.

If there is a dispute between you and any Colorista regarding the Color To You services provided your only resource is with the Colorista and you agree not to pursue any claim against Madison Reed in this regard. Madison Reed has no obligation to involve itself in any dispute that you may have with a Colorista. However if you do have a complaint relating your Color To You service or Colorista, please let us know by contacting the Color Crew at colorcrew@madison-reed.com and we’ll address your complaint in a manner that we deem appropriate under the circumstances.

Feedback

We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

Privacy Policy

Please refer to our Privacy Policy (www.madison-reed.com/about/privacy) for information on how we collect, use and disclose information from our users.

Content and Content Rights

For purposes of these Terms: (i) "Content" means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) "User Content" means any Content that Account holders (including you) provide to be made available through the Services. Content includes without limitation User Content.

Content Ownership, Responsibility and Removal

Madison Reed does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, Madison Reed and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

Rights in User Content Granted by You

By making any User Content available through Services you hereby grant to Madison Reed a non-exclusive, transferable, sub-licenseable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, distribute, publicly display, publicly perform and distribute your User Content in connection with operating and providing the Services and Content to you and to other users and also in connection with advertising our products and services.

You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Madison Reed on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You can remove your User Content by specifically deleting it. However, in certain instances, some of your User Content (such as posts or comments you make) may not be completely removed and copies of your User Content may continue to exist on the Services. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.

Rights in Content Granted by Madison Reed

Subject to your compliance with these Terms, Madison Reed grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display and print the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.

Rights and Terms for Apps

Rights in App Granted by Madison Reed

Subject to your compliance with these Terms, Madison Reed grants you a limited non-exclusive, non-transferable, non-sublicenseable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. Madison Reed reserves all rights in and to the App not expressly granted to you under these Terms.

Additional Terms for App Store Apps

If you accessed or downloaded the App from the Apple Store, then you agree to use the App only: (i) on an Apple-branded product or device that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple Store Terms of Service.

If you accessed or downloaded the App from any app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree that:

In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Madison Reed will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

  • These Terms are concluded between you and Madison Reed, and not with App Provider, and that, as between Madison Reed and the App Provider, Madison Reed, is solely responsible for the App.
  • App Provider has no obligation to furnish any maintenance and support services with respect to the App.
  • In the event of any failure of the App to conform to any applicable warranty, you may notify App Provider and App Provider will refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of an App to conform to any warranty will be the sole responsibility of Madison Reed.
  • App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
  • App Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary thereof.
  • You must also comply with all applicable third-party terms of service when using the App.
  • You agree to comply with all U.S. and foreign export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. By using the App you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

General Prohibitions and Madison Reed’s Enforcement Rights

You agree not to do any of the following:

  • Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
  • Use, display, mirror or frame the Services or any individual element within the Services, Madison Reed’s name, any Madison Reed trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Madison Reed’s express written consent;
  • Access, tamper with, or use non-public areas of the Services, Madison Reed’s computer systems, or the technical delivery systems of Madison Reed’s providers;
  • Attempt to probe, scan or test the vulnerability of any Madison Reed system or network or breach any security or authentication measures;
  • Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Madison Reed or any of Madison Reed’s providers or any other third party (including another user) to protect the Services or Content;
  • Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Madison Reed or other generally available third-party web browsers;
  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
  • Use any meta tags or other hidden text or metadata utilizing a Madison Reed trademark, logo URL or product name without Madison Reed’s express written consent;
  • Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
  • Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
  • Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
  • Impersonate or misrepresent your affiliation with any person or entity;
  • Violate any applicable law or regulation; or
  • Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

DMCA/Copyright Policy

Madison Reed respects copyright law and expects its users to do the same. It is Madison Reed’s policy to terminate in appropriate circumstances Account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see our Copyright and IP Policy at www.madison-reed.com/about/privacy, for further information. If you believe your work or content has been copied and posted to the Sites in a way that constitutes copyright infringement, please provide Madison Reed’s designated copyright agent the following written information in accordance with the Digital Millennium Copyright Act (the "DMCA"):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Sites;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • Your name, address, telephone number and email address (if available); and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Madison Reed’s DMCA designated copyright agent for notice of claims of copyright infringement on the Sites is our CFO, Greg Capitolo, who can be reached as follows: Madison Reed, Inc., 430 Shotwell Street, San Francisco, CA 94110.

Links to Third Party Websites or Resources

The Services may contain links to third-party websites or resources, services, and advertisements for third parties (collectively, “Third Party Sites & Ads”). Such Third Party Sites & Ads are not under our control and we are not responsible for any Third Party Sites & Ads. We provide these Third Party Sites & Ads only as a convenience and are not responsible for the content, products or services on or available from those Third Party Sites & Ads. You acknowledge sole responsibility for and assume all risk arising from, your use of any Third Party Sites & Ads. We may also work with advertising partners that may deliver advertisements to you on or off our Site based on your activities on the Site or within the Services.

Termination

We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your Account at any time by sending an email to us atcolorcrew@madison-reed.com. Upon any termination, discontinuation or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Warranty Disclaimers

THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of the Services or any Content. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, AS NOTED ABOVE, ANY COLORISTA PROVIDING COLOR TO YOU SERVICES TO YOU.

Indemnity

You will indemnify, defend and hold harmless Madison Reed and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content, including any Color To You Services you receive and your interactions with Coloristas, (ii) your User Content, (iii) your violation of these Terms or any applicable law.

Limitation of Liability

NEITHER MADISON REED NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MADISON REED HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT WILL MADISON REED’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED THE AMOUNTS YOU HAVE PAID TO MADISON REED FOR USE OF THE SERVICES OR CONTENT OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO MADISON REED, AS APPLICABLE.

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MADISON REED AND YOU.

Dispute Resolution

Governing Law

These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.

Agreement to Arbitrate

You and Madison Reed agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Content (collectively, “Disputes”) will be settled by confidential binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). The exclusive jurisdiction and venue of any IP Protection Action will be the state and federal courts located in the Northern District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts. You acknowledge and agree that you and Madison Reed are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Madison Reed otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

Arbitration Rules

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

Arbitration Process

party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration at http://www.adr.org/aaa/ShowPDF?doc=ADRSTG_004175 and a separate form for California residents at http://www.adr.org/aaa/ShowPDF?doc=ADRSTG_015822.) The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location and Procedure

Unless you and Madison Reed otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Madison Reed submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator's Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award of damages must be consistent with the terms of the "Limitation of Liability" section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. If you prevail in arbitration you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. Madison Reed will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys' fees and expenses if it prevails in arbitration.

Fees

Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Madison Reed will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

OFFICIAL PROMOTIONS RULES

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. This Contest or Giveaway (collectively "Promotions") is in no way sponsored, endorsed, or administered by, or associated with anyone other than Madison Reed, Inc. ("Sponsor"). You understand that you are providing your information to Sponsor and not to any other entities. The information you provide will be used consistent with Sponsor’s Privacy Policy, located at www.madison-reed.com/about/privacy.

ELIGIBILITY: Promotions are open only to legal residents of the fifty (50) United States (void in Puerto Rico, all U.S. territories and possessions and all overseas military installations), Australia, United Kingdom, and Canada who are at least eighteen (18) years of age or older at the time of entry. All employees of Sponsor, their affiliates, sales representatives, licensees or agents (all of the foregoing, collectively, "Promotions Entities"), and their immediate family members (spouse, parent, child, sibling and their respective spouses) and those living in the same household of each (whether legally related or not), are ineligible to enter or win the Promotions. All applicable federal, state and local laws and regulations apply. Void where prohibited by law. Entry in the Promotions constitutes your full and unconditional acceptance of these "Official Promotions Rules".

PROMOTIONS PERIOD: The Promotions entry period begins and ends within a specific time frame listed in each individual Promotion.

PROMOTIONS WINNER: Winner(s) will be selected from entries properly submitted during the Promotion Period within four (4) days after the Promotion ends. . You cannot win more than one (1) Promotion per month or more than one (1) Promotion of the same type or value per calendar year. Winner(s) are contacted to claim their prize or giveaway through one or more methods, including direct message, email and/or phone call. The Winner(s) is announced on the digital media channel on which the Promotion is hosted. Prizes or giveaways can be delivered to the winner(s) by email or if a physical shipment is required then by ground shipping depending on the prize or giveaway. We do not ship to post office box addresses, addresses outside of the fifty (50) United States, Puerto Rico, all U.S. territories and military institutions, Australia, United Kingdom, and Canada.

PROMOTIONS ENTRY INSTRUCTIONS: You may enter the Promotions by fulfilling the requirements of each individual Promotion) Any individual who attempts to enter, or submits entries in excess of the disclosed maximum, by any means, including but not limited to establishing multiple social accounts or using multiple accounts, will be disqualified from participating in Promotions.

Sponsor is not responsible for lost, late, illegible, corrupted, or misdirected entries. By submitting digital media content, such as photos and/or videos, in conjunction with the entry instructions, you hereby grant Sponsor and its affiliates, an unlimited, royalty free, perpetual license to use the photo(s) in any media or manner, for any purpose, for all time. Submitting photos,videos and/or any other digital media content, does not increase your chances of winning. Accounts deemed to be spamming for this purpose with excessive entries are subject to disqualification, removal from any further Promotions and the community guidelines, terms of service/use and privacy policy of the specific platform on which the Promotion is hosted on.

By submitting photos, videos and/or any other digital media content, you warrant that you own or otherwise have all rights to the submission(s) including any and all intellectual property rights. Furthermore, your submission(s) is not subject to license terms, fees or any software or documentation incorporating or otherwise derived from a requirement to be licensed by others, including third-parties, agents, licensees or representatives.

PUBLICITY: As a condition of entry into the Promotions, except where prohibited by law, each entrant and each potential Winner(s) by accepting the prize or giveaway grants to the Promotions Entities, a perpetual, worldwide, royalty-free license and right, to publicize, broadcast, display and/or otherwise use the Sweepstakes entrant's name, city, state and biographical material (collectively, "Licensed Rights") in any media now known or hereafter devised throughout the world in perpetuity for advertising and publicity purposes, without additional review, compensation, permission or approval of any Winner(s).

SELECTION OF PROMOTIONS WINNERS: One (1) or more potential Winner(s) can be selected in a random drawing . The potential Grand Prize Winner and potential runners-up will be selected from all eligible entries that took the required actions during the Promotion Period. Odds of winning will depend on the number of eligible entries received during the Promotion Period. The drawing will be conducted by Sponsor, whose decisions on all matters relating to the Promotions shall be final and binding. At the sole discretion of the Sponsor, disqualification, forfeiture and the selection of an alternate winner may result from any of the following: (1) failure to respond to a social notification on the channel that they initially submitted their entry within 10 (ten) days after its transmission; (2) failure to provide Sponsor with satisfactory proof of age, identity and residency; (3) failure to execute and return an Affidavit of Eligibility/Liability/Publicity Release within seven (7) days after its transmission; (4) failure to validly claim the prize within fourteen (14) days); and (5) any other non-compliance with the Official Promotions Rules. In the event of a prize or giveaway forfeiture, the Sponsor may, in its sole discretion, award or not award the forfeited prize or giveaway to an alternate winner.

Any and all guarantees and warranties for merchandise prizes are subject to the manufacturers' and/or service provider's terms and conditions, and winners agree to look solely to such manufacturers and/or service providers for any warranty or guarantee claim. Prizes or giveaways are non-transferable and no substitution or cash equivalent is allowed except in Sponsor's sole discretion. Sponsor reserves the right to substitute prizes of the same approximate retail value. For prizes and giveaway $600 or more in value, winner's social security number or taxpayer identification number will be required in order to issue a Form 1099-MISC showing prize approximate retail value ("ARV") as income to winner. Prize or giveaway consists only of items specifically listed as part of the promotion. All costs and expenses not specified herein, related to any prize, including but not limited to delivery, installation, service activation fees and other expenses incurred by accepting the prize, are the sole responsibility of the Winner. Prizes or giveaways will be fulfilled within four (4) weeks of the drawing.

TAXES: All taxes on the prize or giveaway, if any, and other expenses related to accepting and/or using a prize or giveaway not listed in these rules, are the sole responsibility of each winner. All prizes or giveaways will be awarded, provided that they are validly claimed by fourteen (14) days, after which no alternate winner will be selected, nor unclaimed prizes or giveaways awarded.

GENERAL RULES: By entering or participating in the Promotions, participants agree to be bound by these Official Promotions Rules, and by the decisions of Sponsor, which are final and binding in all respects. Promotions Entities are not responsible for: (1) any incorrect or inaccurate information or technical failures of any kind, (2) unauthorized human intervention in any part of the entry process or the Promotions; or (3) any other computer, network, technical, human or other error, problem or malfunction that may occur in connection with the administration of the Promotions, the processing of entries, or the selection or notification of winners. Further, if, for any reason, the Promotions is not capable of running as planned for reasons outside the control of the Sponsor which, in the sole opinion of Sponsor, may corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotions (or portion thereof), Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Promotions (or portion thereof). Sponsor also reserves the right at its sole discretion to disqualify the entry of any individual found to be (a) tampering or attempting to tamper with the entry process or the operation of the Promotions or any website operated by the Promotions Entities; (b) using any robotic, macro, automatic, programmed or like entry methods, which will void all such entries; (c) violating these Official Promotions Rules or the terms of service, conditions of use, and/or general rules of any Sponsor property or service; or (d) acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten, or harass any other person. Promotions Entities are not responsible for claims, injuries, losses or damages of any kind resulting, in whole or in part, directly or indirectly, from the awarding, delivery, acceptance, use, misuse, possession, loss or misdirection of the prize; participation in Promotions or in any activity or travel related thereto or from any interaction with, or downloading of, computer Promotions information.

Sponsor is not responsible for any typographical or other error in the printing of this offer, administration of the promotions or in the announcement of prizes or giveaways, including erroneous appearance of qualification for a prize or giveaway, and under no circumstances will more than the stated number of prizes or giveaways be awarded.

PARTICIPANT OBLIGATIONS: By entering, each entrant agrees to defend, indemnify, release and hold harmless Promotions Entities from and against any and all losses, demands, damages, rights, claims, actions and liabilities of any kind arising out of or related to (i) entrant's participation in the Promotions or (ii) entrant's participation in any prize or giveaway-related activities (including, without limitation, any property loss, damage, personal injury or death caused to any person(s)). The Winner(s) assume all liability for any injury, death, or damage caused, or allegedly caused, by participating in this Promotions or use or redemption of the prize or giveaway.

Except where prohibited, each entrant agrees that: (i) any disputes, claims, and causes of action that may arise out of or connected with this Promotions shall be resolved individually, without resort to any form of class action; (ii) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, but in no event attorneys’ fees; (iii) no punitive, incidental, special, consequential, or other damages, including, without limitation, lost profits, may be awarded (collectively, "Special Damages"); and (iv) entrant hereby waives all right to claim Special Damages and all rights to such damages multiplied or increased. The Promotions shall be governed in all respects by the laws of the State of California without regard to the conflicts of laws principles of any jurisdiction. Venue with respect to any such disputes shall be had in the state and federal courts of the State of California. All taxes are the responsibility of the Winner(s), who may receive an IRS Form 1099 reflecting the final actual value of the prize, if applicable.

By participating in Promotions, you agree that Sponsor and their respective parents, subsidiaries, divisions, affiliated companies, dealers, service agencies, independent contractors, advertising and promotion agencies, web hosting and service and fulfillment providers, and all of their respective officers, directors, employees, representatives and agents (collectively, "Released Parties") will have no liability whatsoever for, and shall be held harmless by entrants against, any liability, for any injuries, losses or damages of any kind, including death, to persons, or property resulting in whole or in part, directly or indirectly, from acceptance, possession, misuse or use of a prize, giveaway or participation in promotions.

PERSONAL INFORMATION: The personal information collected through Promotions is subject to Sponsor's Privacy Policy, located at www.madison-reed.com/about/privacy. By entering Promotions, you agree to the use of your personal information as described in our aforementioned Privacy Policy.

LIST REQUESTS: To obtain a copy of these Official Promotion or for notification of the winner(s), send a self-addressed stamped envelope to: "Official Promotions Rules" c/o Madison Reed, 430 Shotwell St, San Francisco, CA 94110. Requests for winners' lists must be received no later than three (3) months after the end of the Promotion Period.

SPONSOR: Madison Reed, Inc., 430 Shotwell St, San Francisco, CA 94110.

Changes

Notwithstanding the provisions of the "Changes to Terms of Service" section above, if Madison Reed changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to colorcrew@madison-reed.com) within 30 days of the date such change became effective, as indicated in the "Last Updated" date above or in the date of Madison Reed's email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Madison Reed in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

General Terms

These Terms constitute the entire and exclusive understanding and agreement between Madison Reed and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Madison Reed and you regarding the Services and Content. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without Madison Reed's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Madison Reed may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by Madison Reed under these Terms, including those regarding modifications to these Terms, will be given: (i) by Madison Reed via email; or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Madison Reed's failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Madison Reed. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

SMS Color Match Program

Text "Hello" to shortcode 62824 to get started. Recurring messages within 24 hours. To stop messages at any time, reply STOP. Text HELP to the short code to receive help information. Message & Data Rates May Apply.

Facebook Color Match Program

Initiate a message with 'Madison Reed' on Facebook Messenger to get started and then send the message 'Get Color Matched'. Recurring messages within 24 hours. To stop messages at any time, reply STOP. Text HELP to the 'Madison Reed' to receive help information. Data Rates May Apply.

Contact information

If you have any questions about these Terms or the Services, please contact us at: Madison Reed, Inc., 430 Shotwell Street, San Francisco, CA 94110 or colorcrew@madison-reed.com

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